Customer Service Agent

Job overview

Customer Service Agent in Tucson, AZ. This is an onsite, full-time position with a starting pay of $17.50 per hour plus bonus. Afni offers paid time off, sick time, health/vision/dental benefits, and a 401k with matching contributions. This role handles inbound calls for wireless customer service, resolving inquiries, troubleshooting, and making account changes. It also involves identifying opportunities to enhance customer experience through upselling wireless products and services.

What you'll do

• Handle inbound calls from customers seeking assistance with their wireless accounts.
• Resolve inquiries, troubleshoot, and make account changes.
• Upsell wireless products and services.
• Process orders, update accounts and records.
• Multitask effectively with strong attention to detail.

What we're looking for

Education

GED or High School Diploma

Experience

Six months of customer service experience. Must be 18 years of age. Must have GED or High School Diploma. Must be legally permitted to work in the United States.

Skills & competencies

customer service agent

full time

onsite

tucson az

afni

$17.50/hr+

paid time off

sick time

health benefits

dental benefits

vision benefits

401k

Benefits & perks

• Paid personal time off, Paid sick time, Health/vision/dental benefits, 401k with matching contributions, Tuition reimbursement program

About the employer

Afni is hiring for this role. Industry: Cut and Sew Apparel Manufacturing (except Contractors). Sector: 31.