Lead Site Operations Manager

Job overview

The Lead Site Operations Manager is an onsite role based in Upper Marlboro, MD. The position offers a salary range of $92,300 to $166,850 per year and supports the Digital Sector of Leidos in managing mission-critical enterprise services. This role exists to oversee enterprise infrastructure, guide technical operations personnel, and coordinate with customer stakeholders to ensure high availability and performance. The manager will drive service continuity, operational readiness, and process improvement across the enterprise.

What you'll do

• Lead day-to-day operations for enterprise infrastructure systems and services in a 24/7/365 mission environment.
• Maintain operational oversight of enterprise services and systems, including monitoring agent health, alerting workflows, and communication between monitoring platforms and centralized monitoring capabilities.
• Serve as the primary on-site lead for operation services and customer coordination.
• Provide technical leadership and guidance to system administrators and operations staff supporting enterprise and infrastructure services.
• Coordinate incident response, troubleshooting, escalation, and restoration of services affecting enterprise and associated infrastructure.
• Review logs, alerts, trends, and incident data to identify recurring issues, support root cause analysis, and recommend corrective actions.
• Partner with customers, stakeholders, and cross-functional IT teams to collect data, analyze issues, and develop operational and technical solutions.
• Support Windows server and enterprise infrastructure activities across distributed environments.
• Track and report operational status, service impacts, and technical findings to management and customer stakeholders.
• Maintain and update operations and maintenance documentation, procedures, and knowledge articles for 24/7/365 support personnel.
• Drive operational readiness, service continuity, workforce coordination, and process improvement initiatives.
• Support change management, scheduled maintenance, emergency maintenance actions, and service recovery activities related to the enterprise infrastructure.
• Ensure support activities align with customer requirements, service expectations, security standards, and mission objectives.
• Also serves as team lead for one of the enterprise teams located at the site: Enterprise Monitoring, 24/7 Support, PKI, and/or Datacenter.

What we're looking for

Skills & competencies

full-time

day shift

upper marlboro md

leidos

it operations

site lead

enterprise infrastructure

windows server

incident management

ts/sci clearance

$92k-$167k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Why this role

Requires TS/SCI with Poly clearance and DoDM 8140.03 intermediate certification.

About the employer

Leidos is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.