Enterprise Customer Success Manager (CSM)

Job overview

The Enterprise Customer Success Manager role is in-office first, with four days per week at Albi's Oak Brook office; the listing is associated with Chicago, IL. Compensation is not specified. Albi provides a software platform for restoration clients. The CSM leads post-implementation engagement for large, multi-location customers, helping them adopt the platform and realize measurable value. The role connects executive and operational goals with product usage, workflow improvements, and coordinated support across internal teams.

What you'll do

• Manage post-implementation engagement for enterprise customers
• lead discovery, success planning, business reviews, workshops, and user training
• analyze product usage to identify risks and adoption opportunities
• collaborate with Sales, Product, Support, and Onboarding
• align platform use with customer goals and measurable outcomes.

What we're looking for

Skills & competencies

enterprise customer success manager

customer success

saas

enterprise accounts

customer adoption

success planning

product usage analytics

restoration clients

oak brook office

albi

40–50% travel

pto

medical insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous PTO
• medical, dental, and vision coverage
• equipment budget
• continuing education, mentoring, and career development
• 401(k) matching
• team events and off-sites.

Why this role

Requires five or more years in customer success, implementation, or enterprise account management in SaaS and willingness to travel up to 40–50% for customer visits and workshops. The posting lists PTO, medical, dental and vision coverage, equipment budget, continuing education, mentoring, career development, and 401(k) matching.

About the employer

Albi is hiring for this role. Industry: Software Publishers. Sector: 51.