Client Success Agent

Job overview

The Client Success Agent role is an onsite, full-time position in Norcross, GA. Compensation is $19–$21 per hour. The role supports World Emblem’s customers across its emblem and embroidery services business. The agent serves as a day-to-day customer contact, managing inquiries, orders, and issue resolution across phone, chat, email, CRM, and order management systems. The work helps ensure accurate order handling, timely responses, and customer support coordinated with Sales, Production, and Design/Quality teams.

What you'll do

• Handle inbound and outbound customer calls, email, and chat
• guide customers through website and ordering processes
• enter and track orders, quotes, designs, and custom order types
• document interactions in the CRM
• verify special requirements and quoted pricing
• coordinate with Sales, Production, and Design/Quality
• resolve escalated issues within SLAs
• track individual KPIs and flag recurring issues or process gaps.

What we're looking for

Skills & competencies

client success agent

full-time

norcross ga

world emblem

customer service

order support

crm

order management

phone support

chat support

email support

issue resolution

$19–$21/hr

Work arrangement

• Weekend coverage required

Why this role

The company describes itself as the world’s largest emblem manufacturer and embroidery services provider, with eight strategic locations.

About the employer

World Emblem Internatio is hiring for this role. Industry: All Other Miscellaneous Textile Product Mills. Sector: 31.