Front Office Agent — Swing Shift

Job overview

The Front Office Agent — Swing Shift role is onsite in Bernalillo, NM; compensation is not specified. The position supports guest services at Santa Ana Star Casino Hotel. The agent manages front-desk interactions and hotel transactions to provide accurate, courteous check-in and check-out service. By handling reservations, room assignments, guest accounts, and requests, the role contributes to a positive guest experience.

What you'll do

• Process hotel reservations, registrations, and settlements
• register guests and handle room changes
• review balances, collect payments, settle folios, and check guests out
• provide assistance and directions
• post charges and resolve due-outs
• receive and authorize payment methods
• maintain knowledge of the property, community, directions, and events
• protect confidential guest and department information.

What we're looking for

Skills & competencies

front office agent

swing shift

hotel

guest services

reservations

check-in

check-out

guest accounts

bernalillo nm

santa ana star casino hotel

Work arrangement

• Weekend coverage required

About the employer

Santa Ana Star Casino Hotel is hiring for this role. Industry: Casino Hotels. Sector: 72.