Patient Services Inbound Call Team

Job overview

The Patient Services Inbound Call Team role is onsite in Endicott, NY, with an hourly rate of $16.50–$20.00. The team supports a family-focused orthodontic practice serving children and families. The role helps families navigate orthodontic care by handling calls, scheduling appointments, answering general treatment and payment questions, and coordinating with clinical and business colleagues to create a supportive patient experience.

What you'll do

• Answer incoming calls
• schedule appointments
• assist with general treatment, insurance, and payment-plan questions
• verify basic insurance information
• make outbound appointment reminder, follow-up, and unscheduled-treatment calls
• document patient interactions
• maintain organized records
• collaborate with clinical and business teams.

What we're looking for

Skills & competencies

patient services

inbound calls

orthodontics

appointment scheduling

insurance verification

patient records

family-focused care

endicott ny

lalor dental

$16.50–$20/hour

paid training

advancement opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• 401(k) with company match
• performance bonus potential
• paid time off
• employee assistance program
• company-sponsored events
• on-the-job training and advancement opportunities.

Why this role

The posting offers paid training for candidates without experience and lists health, vision, and dental insurance; 401(k) match; performance bonus potential; paid time off; an employee assistance program; company events; and advancement opportunities.

About the employer

Lalor Dental, LLC is hiring for this role. Industry: Offices of Dentists. Sector: 62.