Customer Loyalty Representative (Hybrid)

Job overview

The Customer Loyalty Representative role is hybrid, with two core in-office days and the remaining workdays flexible between office and home; the listing is associated with Richmond, VA. The target pay is $21.50 per hour. SimpliSafe is a home security company focused on helping protect customers and their homes. The representative supports customer retention by understanding callers’ home security needs and recommending personalized monitoring solutions. The role combines empathetic phone support, basic technical assistance, and collaboration with coaches and teammates to resolve concerns and meet performance goals.

What you'll do

• Handle inbound calls to understand customers’ home security needs and offer personalized monitoring solutions
• provide basic technical assistance with consumer electronics and software
• address customer concerns with empathy and clear communication
• apply coaching and collaborate with teammates to meet goals.

What we're looking for

Skills & competencies

customer loyalty representative

hybrid

richmond va

simplisafe

home security

customer retention

inbound calls

monitoring solutions

technical assistance

sales and retention experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Free SimpliSafe system and professional monitoring for the employee’s home
• total rewards may include annual bonus, equity, medical, retirement, and lifestyle benefits
• Employee Resource Groups.

Why this role

Hybrid model includes two core in-office days, typically Tuesday, Wednesday, or Thursday; requires eligibility for Virginia DCJS electronic security employee certification, including fingerprint-based background checks.

About the employer

SimpliSafe is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.