Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Antioch, IL. Compensation is $85,000 to $100,000 per year. This role supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This position exists to lead and develop customer service teams, ensuring the delivery of legendary service. The manager oversees daily operations, trains team leads, and implements process improvements to drive efficiency and customer satisfaction.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

antioch il

uline

management

customer service

$85k-$100k

onsite

weekend required

no on-call

no travel

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, multiple bonus programs, paid holidays, generous PTO, tuition assistance.

Why this role

Includes 401(k) with 6% match starting day one, tuition assistance, and on-site fitness center.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.