Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in The Villages, FL; compensation is not specified. The posting describes the front desk as guests’ first point of contact and emphasizes welcoming, professional service at the hotel. The agent supports guest satisfaction by responding to needs, resolving concerns, processing check-ins, sharing hotel information, and coordinating with other departments and housekeeping. The role also includes learning food and beverage operations to provide coverage as needed.

What you'll do

• Anticipate and respond to guest needs
• maintain positive guest relations
• resolve complaints
• know hotel services, rates, promotions, and arrivals and departures
• process check-ins and verify registration information
• handle overbooked or walked guests
• record wake-up calls
• communicate guest information to relevant staff
• resolve room-status discrepancies with housekeeping
• and train in food and beverage operations to fill in as needed.

What we're looking for

Skills & competencies

hotel front desk agent

the villages fl

hampton inn and suites

guest services

guest check-in

guest relations

hotel operations

housekeeping coordination

food and beverage training

morning shifts

afternoon shifts

medical benefits

paid time off

tuition assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time associate benefits include medical, dental, and vision coverage, life insurance, pet insurance, short- and long-term disability, paid time off and holidays, and tuition assistance.
• Other listed perks include a 401(k) match, referral program, training, volunteer opportunities, chaplain services, and hotel-rate discounts.

Why this role

Shifts may vary by hotel; listed options include morning/afternoon shifts from 6 a.m.–2 p.m. or 7 a.m.–3 p.m., and afternoon/evening shifts from 2 p.m.–10 p.m. or 3 p.m.–11 p.m.

About the employer

Hampton Inn and Suites is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.