Account Associate

Job overview

The Account Associate role is onsite in Saint Paul, MN. The stated annual pay range is $45,000–$65,000. Castle Insurance Group provides training and support for customer service and insurance work. The role supports customers with policy questions, service requests, account updates, and coverage options while helping maintain accurate records. By building customer relationships, resolving concerns, and following up on leads and referrals, the associate contributes to the agency’s service and sales goals; insurance experience is not required.

What you'll do

• Answer customer questions about policies, billing, claims, and coverage
• assist with policy changes, renewals, and account updates
• prepare quotes and explain coverage
• follow up with leads, referrals, and existing clients
• identify cross-selling opportunities
• maintain customer records and agency documentation
• and participate in training.

What we're looking for

Skills & competencies

account associate

saint paul mn

castle insurance group

farmers

customer service

insurance policies

policy updates

insurance quotes

client relationships

sales support

$45k–$65k per year

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, paid time off, training and development, advancement opportunities, positive office culture, and insurance licensing support for qualified candidates.

Why this role

Insurance experience is not required. The posting offers paid training, ongoing coaching, and licensing support for qualified candidates; obtaining an insurance license may be needed.

About the employer

Castle Insurance Group (Farmers) is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.