Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Dublin, OH
Schedule
Day shift
Posted
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Job overview
Customer Service Representative is an onsite, full-time role in Dublin, OH, supporting the company’s Columbus office. Compensation is not specified. The position supports Apex’s residential plumbing, electrical, heating, and air service customers and staff. The representative manages inbound customer needs and service orders, coordinates follow-up, and helps deliver the company’s stated five-star customer experience.
What you'll do
- Manage inbound customer calls
- understand customer needs and build orders in the operating system
- follow up after service
- and, as possible additional duties, dispatch plumbers, reschedule appointments, communicate with Payroll, and follow up on unsold estimates.
What we're looking for
- Skills & competencies
- customer service representativeinbound callscustomer supportservice ordersappointment reschedulingplumbing serviceshome servicesdublin ohapex prosfull-time
- Work arrangement
- Weekend coverage required
Why this role
The posting identifies advancement through additional education, bonus opportunities, and promotions as the company grows.
About the employer
Apex Pros Plumbing, Electrical, Heating and Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.
Additional details
- Industry sector
- 23
- Industry
- Plumbing, Heating, and Air-Conditioning Contractors
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: c54e53dc-6faa-4ed0-93b0-a68d83b3f7b5