Customer Relations Representative

Job overview

The Customer Relations Representative role is onsite in Houston, TX; compensation is not specified. The position supports Al Johnson’s independent State Farm agent business through customer service and relationship building. The representative helps customers understand insurance options and handles inquiries about coverage, eligibility, policy changes, claims, and billing, contributing to a reliable customer experience and the agency’s daily success.

What you'll do

• Establish and follow up on customer relationships
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use needs-based reviews to explain insurance options
• maintain accurate and timely work
• collaborate with the team and manage multiple tasks.

What we're looking for

Skills & competencies

customer relations representative

insurance customer service

policy support

coverage questions

claims inquiries

billing clarification

customer relationships

spanish preferred

houston tx

state farm agent

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• experience and advancement opportunities.

Why this role

Spanish bilingual ability is preferred; a Property and Casualty license must be obtainable.

About the employer

Al Johnson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.