Customer Relations Representative, State Farm Agent Team

Job overview

The Customer Relations Representative, State Farm Agent Team role is onsite in Ballwin, MO, with an annual salary of $45,000–$70,000. The representative supports Andrew Poston’s State Farm agency and its community members. The role strengthens customer experiences by resolving inquiries, maintaining accurate records, and coordinating with agency colleagues. It contributes to customer retention and agency growth through responsive, empathetic service.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• and coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

insurance agency

customer service

customer inquiries

issue resolution

customer retention

ballwin mo

state farm agent

$45k–$70k/year

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, performance-based bonus, flexible schedule, paid time off, and training and development.

Why this role

Customer service experience is preferred; the posting emphasizes communication, problem-solving, and calm handling of high-stress situations.

About the employer

Andrew Poston - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.