Customer Service Representative, Member Services

Job overview

The Customer Service Representative, Member Services role is remote, with optional office work for employees local to the Tempe/Phoenix area. The starting pay is $18.00 per hour. Achieve’s Member Services team helps members use personalized digital financial solutions to move their finances forward. The representative supports members from onboarding and new-account setup through questions and ongoing guidance. By listening, documenting interactions, and working with teammates, the role helps members navigate their financial journey with care and practical solutions.

What you'll do

• Communicate with members by phone and email
• listen to members and provide empathetic solutions to their needs
• collaborate with the team to share knowledge and best practices
• accurately document member interactions and activity.

What we're looking for

Skills & competencies

customer service

member services

achieve

remote

phoenix az area

$18/hr

inbound calls

phone and email

personal finance

member support

monday–friday schedule

four 10-hour shifts

weekend schedule option

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match
• medical, dental, and vision coverage with HSA and FSA options
• vacation and sick time
• volunteer days
• wellness support
• fitness discounts
• up to $5,250 reimbursement for eligible education expenses
• pet care discounts
• Achieve Care Fund.

Why this role

The role is described as 100% work-from-home, with optional Tempe office access for local employees; Monday–Friday schedules and four 10-hour shifts that include weekends are available. Career progression and training toward higher-level positions are part of the role.

About the employer

Achieve is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.