Contact Center Advocate II – Radiology Scheduling

Job overview

Contact Center Advocate II – Radiology Scheduling is an onsite role in Detroit, MI. Compensation is not specified. The position supports Henry Ford Hospital’s Radiology Scheduling department within Henry Ford Health, which provides a broad range of healthcare services. The advocate handles multi-channel contacts and serves as a welcoming point of contact for physicians, administrators, patients, and other stakeholders. By resolving inquiries and meeting quality and workforce adherence goals, the role supports a positive and efficient contact-center experience.

What you'll do

• Handle calls, emails, and other communication methods across Henry Ford Health services
• welcome callers and anticipate needs
• manage customer relationships
• address inquiries and resolve issues with physicians, administrators, patients, and stakeholders
• meet established quality assurance and workforce adherence goals.

What we're looking for

Skills & competencies

contact center advocate ii

radiology scheduling

detroit mi

henry ford health

patient support

multi-channel contacts

epic

customer service

healthcare contact center

quality assurance

workforce adherence

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and development opportunities
• career growth opportunities.

Why this role

Requires a high school diploma or GED, two years of customer service experience, qualifying Contact Center Advocate I or outpatient clinic experience, and EPIC proficiency; associate degree preferred.

About the employer

Henry Ford Health is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.