Retail Operations Manager

Job overview

Retail Operations Manager at PetSmart in Odessa, TX. This is an onsite position with no specified salary. PetSmart offers benefits and career development opportunities. The Retail Operations Manager is responsible for driving operational excellence in stores, including merchandising, inventory management, pet care operations, leading associates, and maintaining a safe environment.

What you'll do

• People Leadership: Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement.
• Overall Store Experience: Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics. Ensures a safe environment for our associates, pets, and pet parents. Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
• Expense Management: Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. Analyzes inventory management reporting to identify trends, opportunities, and root causes. Manages expenses such as labor and supplies, as well as any other relevant store metrics. Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.

What we're looking for

Education

Proficiency in computer applications.

Experience

3+ years of retail leadership or experience in a customer-focused environment.

Skills & competencies

retail operations manager

petsmart

odessa tx

texas

retail

management

operations

customer service

inventory management

pet care

full-time

day shift

no weekends

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Weekly, Health & Wellness Benefits*, 401k Plan with company match, Paid Time off for full-time associates, Associate discounts, Tuition Assistance, Career pathing, Development opportunities

About the employer

PetSmart is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.