Inbound Technical Support Representative

Job overview

The Inbound Technical Support Representative role is listed in Savannah, GA, and pays $13.21–$16.45 per hour. MCI provides customer experience and business process outsourcing services. The posting describes multiple project openings and says schedules vary by site and program. The representative supports residential and business customers through inbound and outbound contacts, troubleshooting account issues, answering questions, and providing customer service. The role contributes to customer experience and sales goals by resolving issues, documenting interactions, and offering products or services when appropriate.

What you'll do

• Handle inbound and outbound customer contacts professionally
• work toward first-call resolution
• research systems and coordinate with other departments to resolve issues
• document and process customer claims
• use training and knowledge resources while following scripts and procedures
• protect confidential information
• escalate issues as needed
• attend meetings and training and follow attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound technical support representative

savannah ga

mci careers

full-time

technical support

customer service

inbound contacts

account troubleshooting

paid training

first-call resolution

customer sales

$13.21–$16.45/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Entry-level role with paid on-the-job training; prior contact center experience is not required. High school diploma or equivalent and age 18 or older are required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.