Bilingual Spanish Customer Care Representative II

Job overview

The Bilingual Spanish Customer Care Representative II role is onsite in Melbourne, FL, and applicants must live within 45 miles of the office. Pay is $17 per hour, including a $2 bilingual premium. The representative supports Percepta’s customer service program for U.S. retail customers and dealers. The representative responds to customer inquiries and technical questions, documents contacts, and follows issues through resolution. The role supports service-level goals and customer satisfaction by providing clear, professional assistance in both Spanish and English.

What you'll do

• Respond to customer inquiries and concerns by telephone
• learn and execute the call-handling process
• troubleshoot basic to intermediate issues using job aids, research, and desktop tools
• document customer contacts and follow-up
• liaise with customers and dealerships
• use technical resources and product knowledge
• follow up to confirm resolution
• attend scheduled team meetings and training.

What we're looking for

Skills & competencies

melbourne fl

percepta

spanish and english

customer service

technical support

telephone support

crm documentation

dealership liaison

$17 per hour

any assigned shift

saturday hours

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• FSA and HSA
• 401(k)
• vacation and sick time
• paid holidays
• tuition reimbursement
• employee assistance program
• employee discount
• training and development
• employee rewards program.

Why this role

Requires Spanish and English speaking and writing assessments, a high school diploma or equivalent, and six months of customer service experience; must be open to any assigned shift within operating hours, including Saturday.

About the employer

Percepta is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.