Customer Service Team Lead
Compensation
$33 – $38 /yr
Employment type
Full-time
Work setting
On-site
Location
Lake Villa, IL
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead role is an onsite position based in Lake Villa, IL. Compensation is specified as $33 to $38 per hour, and this role supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This role exists to lead and empower customer service representatives to deliver legendary service. The Team Lead coaches staff on product knowledge, policies, and performance metrics while handling escalated issues to ensure high-quality customer interactions.
What you'll do
- Coach and develop representatives, review customer interactions, provide feedback on process improvements, facilitate team meetings, and handle escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftlake villa ilcustomer serviceulineonsiteno on-callno travel$33-$38/hrleadershipteam lead
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.
Why this role
Focuses on leadership and team development.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: c4da9699-87b6-4b51-8a07-0795a48d8817