Contact Center Specialist
Employment type
Full-time
Work setting
On-site
Location
Greer, SC
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Contact Center Specialist role is based in Greer, SC; the credit union may assign the position to work from home based on its needs. Compensation is not specified. The role supports Greenville Federal Credit Union members with financial account needs. The specialist provides account service, resolves member questions and complaints, and explains products and services so members can find appropriate solutions. Accurate interaction records and knowledge of credit union policies support member satisfaction and team performance.
What you'll do
- Assist members with online banking issues and credit and debit card maintenance
- explain products and services
- resolve complaints
- record interactions in the CRM
- stay current on credit union policies and procedures
- work toward performance targets.
What we're looking for
- Skills & competencies
- contact center specialistgreenville federal credit uniongreer scmember serviceonline banking supportcredit cardsdebit cardscrm documentationfinancial services
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, holiday pay, on-demand pay, medical and dental plans, ancillary insurance products, and a 401(k) plan with match.
Why this role
The credit union may assign the position to work from home based on its needs.
About the employer
Greenville Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Credit Unions
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: c4d97a21-9e65-496e-9f29-8818e16b2f67