Retail Customer Service Representative

Job overview

The Retail Customer Service Representative role is an onsite, full-time position in Reisterstown, MD, paying $15 per hour. AlphaGraphics describes its work as providing printing, design, and shipping solutions to small businesses and consumers. The representative serves as a primary customer contact, clarifying needs and communicating product and service options. By handling inquiries, orders, payments, and customer requirements, the role supports customer satisfaction and the local business’s success.

What you'll do

• Build and maintain positive customer relationships
• explain products, services, and capabilities
• communicate customer requirements to the support team
• answer questions by phone or in person
• take or enter orders, handle account cancellations, and obtain complaint details
• determine service charges, collect deposits or payments, or arrange billing
• suggest relevant products and services.

What we're looking for

Skills & competencies

customer service representative

retail

customer relations

order entry

product information

payments and billing

printing

design

shipping

full-time

reisterstown md

alphagraphics

hourly pay $15

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule
• opportunity for advancement
• training and development
• career-path development.

Why this role

The posting highlights flexible scheduling, training and development, and career-path development.

About the employer

AlphaGraphics - US857 is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.