Success Manager

Job overview

The Success Manager role is fully remote. Compensation is not specified. The position supports The Vested Group’s inVESTED PRO practice, which provides ongoing support and optimization for Oracle NetSuite clients. The manager owns relationships with a portfolio of large, complex clients, translates business needs into prioritized work, and coordinates delivery across consultants, developers, support, and account teams. The role helps clients sustain value from NetSuite through proactive planning, risk management, escalations, and recommendations for optimization.

What you'll do

• Manage a portfolio of large, complex clients as primary contact
• hold business reviews with client leadership
• translate client needs into action plans for consultants and developers
• track timelines, scope, and resourcing across workstreams
• identify risks and develop response plans
• lead escalations
• coordinate delivery and support teams
• recommend optimizations, modules, and process improvements.

What we're looking for

Skills & competencies

success manager

remote

pine services group

the vested group

client success

oracle netsuite

erp

account management

client portfolio

executive stakeholders

project coordination

escalation management

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• generous paid time off and company-observed holidays
• 401(k) with employer match
• professional development and growth opportunities.

Why this role

Fully remote role with a client portfolio from day one; requires ERP experience and experience managing complex client relationships, including C-suite stakeholders.

About the employer

Pine Services Group is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.