Senior Manager of Learning & Development (Remote)

Job overview

The Senior Manager of Learning & Development (Remote) role is described as remote, with travel of up to 50% across U.S. hotel locations; the listing is associated with New York, NY. Compensation is $120,000–$140,000 per year. The role supports onboarding, service standards, and change management across the Trailborn hotel portfolio. The manager develops and delivers training programs, supports hotel openings and operational changes, assesses team competencies, and develops property-level trainers. This work helps build capable teams and promote consistent guest experiences across Trailborn properties.

What you'll do

• Develop, maintain, and facilitate training curricula for hotel departments
• create onboarding materials that communicate service standards
• partner on hotel openings, rebrands, and operational changes
• develop transition playbooks and serve as the onsite training lead during those periods
• assess skill gaps and training effectiveness with general managers and department heads
• report on metrics including GSS Scores
• and certify and develop property-level trainers.

What we're looking for

Skills & competencies

learning & development

training programs

hospitality

hotel operations

onboarding

service standards

change management

new york ny

trailborn hotel management

$120,000–$140,000/year

remote

up to 50% travel

multi-property training

performance assessment

Work arrangement

• Weekend coverage required

Why this role

Requires 5+ years of experience in training, talent development, or organizational effectiveness, ideally in hospitality; experience designing and delivering multi-property training programs; and willingness and ability to travel up to 50% across U.S. hotel locations. A related bachelor’s degree and familiarity with learning management systems and e-learning authoring are preferred.

About the employer

Trailborn Hotel Management LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.