Administrative Front Desk Associate

Job overview

The Administrative Front Desk Associate role is onsite in Baltimore, MD, full-time at 40 hours per week, with a Monday–Friday schedule from 8:00 AM to 5:00 PM and an occasional Saturday rotation as needed. Compensation is $15 per hour during the 90-day introductory period and $16–$18 per hour afterward. The role supports K&I Healthcare Services’ Front Office / Patient Services department. As the first point of contact for patients, families, referral sources, and visitors, the associate coordinates registration, scheduling, insurance and payment processes, communications, and office administration while protecting patient privacy and supporting an organized care experience.

What you'll do

• Greet patients, families, and visitors
• register patients and maintain demographic and insurance information in the EHR
• schedule and confirm appointments
• coordinate scheduling changes with clinical staff
• verify insurance and benefits, obtain prior authorizations as needed, collect payments, and reconcile the cash drawer
• answer and route calls and document callbacks
• coordinate referrals
• escalate crisis calls to clinical staff
• follow HIPAA and minimum-necessary access requirements
• maintain the front office, records, supplies, and patient waiting area
• support clinical staff with administrative tasks.

What we're looking for

Skills & competencies

administrative front desk associate

baltimore md

k&i healthcare services

front office

patient services

patient registration

appointment scheduling

insurance verification

hipaa

ehr

monday–friday

occasional saturday rotation

$15/hr introductory

$16–$18/hr after introductory period

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), flexible schedule, health insurance, paid time off, professional development assistance, and vision insurance.

Why this role

The posting describes a 90-day introductory period; conversion to permanent status is discretionary and not guaranteed.

About the employer

K&I Healthcare Services is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.