HR Customer Advisor
Compensation
$18 – $23.5 /hr
Employment type
Full-time
Work setting
On-site
Location
Charlotte, NC
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The HR Customer Advisor role is onsite in Charlotte, NC. Compensation is $18–$23.50 per hour. The advisor handles employee HR inquiries and cases, with employee satisfaction as a stated priority.
What you'll do
- Respond to and resolve HR cases through ServiceNow
- support employees through live chat and phone
- identify process improvements
- meet quality and daily KPI standards
- collaborate with service center personnel and escalate complex cases
- maintain accurate HR knowledge articles and self-service information
- use metrics and reporting to monitor performance.
What we're looking for
- Skills & competencies
- hr customer advisorcharlotte nconsitehr shared servicesservicenowemployee supportcase managementlive chatphone supporthrisu.s. citizenship$18–$23.50/hr
- Work arrangement
- Weekend coverage required
Why this role
The posting requires U.S. citizenship and at least two years of HR shared services or related experience; ServiceNow or a similar platform and HR information systems experience are cited.
About the employer
Donatech Corporation is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4161.00
You'll be redirected to the employer's application page.
Listing ID: c47551ae-a64b-41a3-bdc7-134c62976d43