IT Technician – Healthcare Help Desk

Job overview

The IT Technician – Healthcare Help Desk role is onsite in Sugar Land, TX. Compensation is $68,000–$98,000 per year. The technician supports clinical and administrative staff with first-level IT assistance and protects patient, employee, and organizational data under HIPAA and company policies. The role exists to resolve common technical issues, document support activity, and escalate complex problems so users can access healthcare applications and workplace systems. It also assists with basic account setup, access changes, and application support.

What you'll do

• Respond to help desk calls, tickets, and emails
• provide first-level support for password, account, healthcare application, VPN, email, connectivity, software, and hardware issues
• follow documented procedures and workflows
• document incidents and resolutions
• escalate complex issues
• provide patient, customer-focused support
• protect confidential data under HIPAA and company policies
• assist with basic account setup and access changes.

What we're looking for

Skills & competencies

it technician

healthcare help desk

technical support

emr/ehr

hipaa

ticketing system

windows support

vpn

sugar land tx

revel staffing

$68k–$98k

full-time employment

Work arrangement

• Weekend coverage required

Why this role

The role supports clinical and administrative users and requires an active HIPAA compliance credential or training.

About the employer

Revel Staffing is hiring for this role. Industry: Temporary Help Services. Sector: 56.