Senior Product Support Specialist (Remote)
Compensation
$50k – $130k /yr
Employment type
Full-time
Work setting
On-site
Location
Atlanta, GA
Schedule
Day shift
Posted
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Job overview
The Senior Product Support Specialist is a remote-based role with an annual salary range of $50,000 to $130,000. This position supports the Home Depot IT team by handling complex problem escalations and providing technical expertise. This role exists to ensure the stability and quality of product support. The specialist identifies trends, implements process improvements, and provides advanced support to senior leadership, acting as a subject matter expert.
What you'll do
- Handle problem escalations
- provide advanced troubleshooting
- document resolutions
- provide after-hours support
- identify process improvements
- produce knowledge base content.
What we're looking for
- Skills & competencies
- full-timeday shiftremoteproduct supportittroubleshootingsmeonsiteno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefits package
Why this role
Remote-based role with a focus on advanced technical support and SME responsibilities.
About the employer
Home Depot is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Custom Computer Programming Services
- Occupation code
- 15-1231.00
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Listing ID: c468e01c-280b-409b-bc60-b521f3fcf9fb