Service Advisor

Job overview

The Service Advisor position is onsite in Rancho Santa Margarita, CA. Pay is $16.50–$24.75 per hour, plus commission based on services sold. Santa Margarita Auto Group emphasizes customer service, training, and community-based relationships. The advisor serves as a customer contact for vehicle service, identifying needs, explaining repairs and charges, coordinating work, and communicating status. The role helps deliver accurate, timely repairs and a positive customer experience that supports repeat business.

What you'll do

• Greet customers and provide professional service
• identify service needs and resolve concerns
• estimate costs and completion times
• obtain written repair approvals
• review repairs and charges
• coordinate timely repair work
• communicate work status
• answer calls
• document repair order changes
• inspect completed repair orders
• follow up on customer satisfaction
• remind customers about appointments and scheduled maintenance.

What we're looking for

Skills & competencies

service advisor

santa margarita ford

rancho santa margarita ca

full-time position

automotive service

customer service

repair orders

service appointments

vehicle maintenance

commission

training

medical and dental insurance

paid time off

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Growth opportunities
• medical and dental insurance
• paid time off
• 401(k)
• vehicle purchase plan.

Why this role

No experience is necessary; a valid driver’s license held for at least three years and a clean driving record are required.

About the employer

Santa Margarita Ford is hiring for this role. Industry: New Car Dealers. Sector: 44.