Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Saint Louis, MO. Annual compensation is $52,500–$71,800. The role supports Ian Minnigerode’s State Farm agency and its work helping community members protect what matters most. The specialist maintains customer relationships through renewal outreach, coverage discussions, and account updates. By identifying ways to improve satisfaction and engagement and keeping accurate records, the role contributes to customer retention and office growth.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate records and interaction documentation
• obtain applicable state insurance licenses.

What we're looking for

Skills & competencies

customer retention specialist

saint louis mo

ian minnigerode state farm agent

$52.5k–$71.8k/year

insurance

policy renewals

coverage options

account updates

customer engagement

recordkeeping

insurance license

health dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• 401(k) matching
• opportunity for advancement.

Why this role

The agency emphasizes community service, relationship-building, and support for customers navigating claims or personal coverage needs.

About the employer

Ian Minnigerode - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.