Director of Customer Service, State Farm Agent Team

Job overview

The Director of Customer Service, State Farm Agent Team role is onsite in Kellogg, ID. The posting lists $4,000–$6,000 per month. The agent team serves its community by helping people protect what matters most and navigate claims and insurance plans. The director leads daily customer service operations, supports team development, and monitors service quality and performance. The role helps customers resolve policy and billing questions while improving coordination and service processes.

What you'll do

• Lead daily customer service operations
• train and support team members
• monitor performance metrics and identify improvements
• coordinate communication between team members and customers
• assist with policy inquiries, billing coordination, and issue resolution
• support customer experience initiatives and service operations.

What we're looking for

Skills & competencies

director of customer service

kellogg id

jennifer chandler state farm agent

customer experience

service operations

team leadership

performance metrics

policy inquiries

billing coordination

issue resolution

$4,000–$6,000 per month

health benefits

retirement benefits

tuition assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement and health benefits, paid time off, tuition assistance, and opportunity for advancement.

Why this role

The posting lists retirement and health benefits, paid time off, tuition assistance, and advancement opportunities.

About the employer

Jennifer Chandler - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.