Customer Service Representative, Accounting Department

Job overview

The Customer Service Representative, Accounting Department role is strictly in-office in Ebensburg, PA. Compensation is not specified. The position supports viLogics clients and daily financial operations through billing and contract support. The representative serves as a billing-related point of contact, helping ensure invoices reflect contracted services and resolving client questions or discrepancies. The role also supports coordination among finance, sales, and service teams so client accounts and billing records remain accurate.

What you'll do

• Generate, review, and process customer invoices
• investigate billing discrepancies and resolve disputes
• assist with accounts receivable follow-ups and collections as needed
• review contracts, agreements, and SLAs for billing accuracy
• assist with contract modifications and renewals
• maintain client interaction and billing records
• use PSA tools to track accounts and billing
• assist with financial reports, audits, and reconciliations.

What we're looking for

Skills & competencies

customer service representative

accounting department

client billing

invoicing

contract review

msp

ebensburg pa

vilogics

in-office

accounts receivable

psa tools

connectwise

autotask

monday–friday

Work arrangement

• Weekend coverage required

Why this role

Strictly in-office; MSP or IT service provider billing experience is required. Kaseya, ConnectWise, or Autotask experience is preferred.

About the employer

viLogics is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.