Information Technology Support Specialist

Job overview

The Information Technology Support Specialist role is onsite in Montgomery, AL. Compensation is not specified; the posting describes it as a competitive salary. The specialist supports day-to-day technical operations under the guidance of the Information Technology Manager at Cornerstone Detention Products. The role helps users resolve technical needs and supports the organization’s information systems by tracking support requests, maintaining and securing databases, and coordinating virus protection updates. It also works with the IT Manager to identify security concerns and potential process changes.

What you'll do

• Provide technical support to computer system users
• track support instances using IT ticketing and tracking software
• collaborate with the IT Manager to identify security threats, violations, and potential process updates
• maintain, back up, and secure databases and internal information
• determine when virus protection systems need updates and facilitate or perform those updates.

What we're looking for

Skills & competencies

information technology support specialist

montgomery al

cornerstone detention products

it support

ticketing software

database security

data backup

virus protection

security threats

5+ years it experience

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package and professional growth and development opportunities are listed
• specific benefits are not detailed.

Why this role

The posting requires a high school diploma or equivalent and at least five years of IT experience with industry certifications; an associate’s degree is preferred. Extended hours or longer workweeks may be needed.

About the employer

Cornerstone Detention Products is hiring for this role. Industry: All Other Miscellaneous Fabricated Metal Product Manufacturing. Sector: 33.