Remote Customer Service Representative

Job overview

The Customer Service Representative role is remote, with the posting identifying Florham Park, NJ, as the location. Pay is $17 per hour. The role supports a client described as a provider of business process services and technology solutions. The representative handles inbound customer calls about government benefits and debit card accounts. Accurate, empathetic assistance and documentation help customers navigate program and account questions, while escalation of complex issues supports timely resolution.

What you'll do

• Handle an average of 60–100+ inbound calls per day
• provide accurate and timely assistance with government benefits and debit card account inquiries
• assist with state-specific programs including food stamps, child support, unemployment, Social Security disability, and veterans’ assistance
• document interactions and follow-up actions
• follow protocols and regulations
• escalate complex issues when necessary.

What we're looking for

Skills & competencies

customer service

remote

inbound calls

government benefits

debit card accounts

call center

customer support

florham park nj

imagine staffing technology

$17/hour

full-time

Work arrangement

• Weekend coverage required

Why this role

Remote work model; full-time schedule of either 7:00 a.m.–3:30 p.m. or 6:00 a.m.–2:30 p.m.; contingent hire type. High school diploma or equivalent is listed, and prior call center or customer service experience is preferred.

About the employer

Imagine Staffing Technology is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.