Customer Service Representative I
Compensation
From $19.75 /hr
Employment type
Full-time
Work setting
On-site
Location
Phoenix, AZ
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative I role is onsite in Phoenix, AZ, with stated pay of $19.75 per hour and a Monday–Saturday schedule from 7:00 AM to 5:00 PM. The representative supports Pollard Banknote’s Arizona Lottery account. The role assists lottery customers in person, by phone, and through written correspondence. It provides game and policy information, processes ticket and cash transactions, researches and resolves customer issues, and completes data entry and reconciliation tasks.
What you'll do
- Sell and redeem tickets
- answer customer questions and explain games and processes
- handle phone inquiries and transfer calls
- process cash transactions and balance funds
- prepare bank deposits and reconciliations
- write correspondence
- perform data entry
- operate ticket terminals and office equipment
- resolve customer problems and complaints.
What we're looking for
- Skills & competencies
- customer service representative iphoenix azpollard banknotearizona lotterymonday–saturday7:00 am–5:00 pmticket salescash transactionscustomer support$19.75/hr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health, vision, and dental benefits
- life insurance
- paid vacation and personal time
- 401(k) retirement savings
- professional development opportunities.
Why this role
The posting states that visa sponsorship or transfer is unavailable.
About the employer
Pollard Banknote Limited Arizona is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: c40fe4a7-8c20-48e0-9ae2-9b70d345c3b1