Guest Services Associate

Job overview

The Guest Services Associate position is onsite in Little Rock, AR; compensation is not specified. The AC Hotel by Marriott Little Rock Downtown is operated within Raines Co., a hotel development, management, and investment company. The associate supports a welcoming hotel experience by assisting with reservations, guest inquiries, check-ins, and concerns. The role also coordinates with other departments and helps maintain guest-facing areas and service operations.

What you'll do

• Answer guest inquiries and accept reservations
• respond to telephone and in-person requests about reservations, hotel information, and concerns
• resolve guest problems and complaints
• coordinate with housekeeping and maintenance
• prepare breakfast according to hotel or brand standards
• clean common areas as needed
• report technical issues
• inventory breakfast items and communicate order needs
• handle guest calls and messages
• check billing instructions and payments
• complete cash transactions
• assist departments during busy periods.

What we're looking for

Skills & competencies

guest services associate

little rock ar

ac hotel by marriott

raines co.

onsite

hotel hospitality

guest relations

reservations

check-in support

customer service

breakfast service

medical dental vision

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• career advancement opportunities.

Why this role

The role combines guest service and reservation support with breakfast preparation, common-area cleaning, inventory, and cash handling.

About the employer

AC Hotel By Marriott Little Rock Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.