Customer Success Manager, Wise Platform
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager, Wise Platform role is hybrid in Austin, TX, with at least three days per week in the office. Compensation is not specified. Wise’s mission is to make international money movement and payments easier and less costly. The manager owns operational success and retention for a portfolio of banking and fintech partners. The role uses performance analysis, partner planning, incident communication, and cross-functional coordination to improve payment operations and partner outcomes.
What you'll do
- Own operational performance and relationships for enterprise platform partners
- analyze performance and address operational issues
- partner with Account Managers on retention
- develop success plans and business reviews
- lead incident communications
- advocate for partner needs with internal teams
- improve processes and service quality
- build relationships with partner stakeholders.
What we're looking for
- Skills & competencies
- customer success managerwise platformaustin txhybridbanking partnersfintechcross-border paymentspartner retentionoperational performanceapiswebhooksbusiness reviews
- Work arrangement
- Weekend coverage required
About the employer
Wise is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- International, Secondary Market, and All Other Nondepository Credit Intermediation
- Occupation code
- 11-2022.00
You'll be redirected to the employer's application page.
Listing ID: c3ba59a5-0dde-4a94-8be5-040a4a2b37a9