Customer Success Manager

Job overview

The Customer Success Manager role is listed onsite in Atlanta, GA, with full-time employment. Compensation is not specified; the posting describes pay as competitive. RoadSync provides financial tools for commerce across the logistics ecosystem, serving warehouses, carriers, and repair and tow operators. The role manages an existing customer portfolio to strengthen relationships, increase product adoption, reduce churn risk, and identify customer-aligned growth opportunities. It contributes to retention and revenue by coordinating customer needs with internal teams and maintaining purposeful account engagement.

What you'll do

• Own and grow relationships across assigned customer accounts
• conduct proactive outreach focused on engagement, retention, adoption, and growth
• identify declining usage and churn signals and develop response plans
• find relevant expansion and cross-sell opportunities
• explain product benefits for payment and operational workflows
• lead check-ins and business reviews
• handle escalations through resolution
• maintain accurate CRM notes and opportunity tracking
• partner with Implementation, Sales, Support, Product, and Operations.

What we're looking for

Skills & competencies

customer success manager

roadsync

atlanta ga

customer success

account management

customer retention

product adoption

portfolio management

churn prevention

cross-sell

crm

fintech

logistics

company equity

Work arrangement

• Weekend coverage required

Benefits & perks

• Company equity
• medical, dental, and vision premiums paid for employees
• 15 days of annual PTO
• mentorship
• 401(k)
• covered office parking
• catered lunches for in-office staff.

Why this role

The posting lists company equity, employee-paid medical, dental, and vision premiums, mentorship, covered office parking, and catered lunches for in-office staff.

About the employer

RoadSync is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.