Automotive Service Advisor / Assistant Service Manager

Job overview

The Automotive Service Advisor / Assistant Service Manager role is onsite in New Castle, DE. Compensation is described as competitive salary with performance opportunity, but no numeric amount is specified. The role supports service operations at Hertrich Family of Automobile Dealerships. The position guides customers through the service process, coordinates repair work with technicians, and supports daily service operations. It also provides a path toward service management through training and operational responsibilities.

What you'll do

• Provide a professional service experience from check-in through completion
• greet customers and manage inbound service calls
• schedule appointments and communicate timelines
• present repair and maintenance estimates
• coordinate repair orders with technicians and monitor workflow
• recommend additional services when appropriate
• support daily service operations and administrative processes
• help maintain parts inventory and enforce service policies.

What we're looking for

Skills & competencies

automotive service advisor

assistant service manager

new castle de

hertrich

automotive service

customer service

service scheduling

repair estimates

repair orders

technician coordination

parts inventory

career advancement

evenings

saturdays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• short- and long-term disability coverage
• paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• employee vehicle purchase discounts.

Why this role

Training is provided to prepare the employee for Service Management.

About the employer

HERTRICH Family of Automobile Dealerships is hiring for this role. Industry: New Car Dealers. Sector: 44.