Guest Service Representative - Hotel Front Desk

Job overview

The Guest Service Representative - Hotel Front Desk position is onsite in Orlando, FL. Compensation is not specified. The role supports the Homewood Suites by Hilton Orlando/UCF Area, operated by Buffalo Lodging Associates. As the hotel’s front-desk representative, the employee welcomes guests, handles check-in and check-out, responds to requests, and manages reservations. These services help provide a welcoming and accommodating guest experience.

What you'll do

• Greet guests and complete check-in and check-out procedures in the property management system
• obtain and store pertinent information
• handle cash, credit card information, and goods
• identify guest needs and explain hotel services and amenities
• respond to guest requests
• take, enter, update, and cancel reservations.

What we're looking for

Skills & competencies

guest service representative

hotel front desk

buffalo lodging associates

orlando fl

onsite

guest services

check-in

check-out

reservations

property management system

flexible shifts

night audit differential

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay
• 401(k) with employer match
• paid vacation and sick time
• paid holidays
• tuition reimbursement
• employee assistance program
• hotel discounts
• wellness programs
• learning and development
• employee referral program.

Why this role

Full-time role requiring flexibility across morning shifts (7:00 a.m.–3:00 p.m.), afternoon/night shifts (3:00 p.m.–11:00 p.m.), and occasional night audit shifts (11:00 p.m.–7:00 a.m.), which have a pay differential. High school diploma or equivalent is preferred.

About the employer

Buffalo Lodging Associates, LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.