Service Desk Representative II

Job overview

The Service Desk Representative II role is onsite in West Point, GA, with a stated salary range of $22–$30 per hour plus overtime. The listed schedule is second shift, 2:00 p.m.–10:30 p.m.; coverage may vary across a three-shift operation. Hyundai AutoEver America provides IT services and support to Hyundai Motor Group brands and North American operations. The representative provides initial technical assistance to employees and helps minimize factory downtime by resolving basic hardware and software issues or escalating issues promptly. The role also manages support tickets, device setup and imaging, user data, and IT asset records.

What you'll do

• Provide desk-side and remote technical support
• respond to and document helpdesk tickets
• install, configure, maintain, and troubleshoot computers, printers, and peripherals
• perform system imaging
• open, update, and close incidents
• back up and restore user profiles and data
• register and inventory IT assets
• escalate complex or unresolved issues.

What we're looking for

Skills & competencies

service desk representative ii

it support

west point ga

hyundai autoever america

second shift

2:00 p.m.–10:30 p.m.

$22–$30/hr plus overtime

helpdesk tickets

hardware troubleshooting

windows

system imaging

factory environment

medical and dental coverage

education assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental coverage, paid time off, education assistance, and annual merit increase eligibility.

Why this role

Entry-level candidates are welcome; the posting lists 0–1 year of IT experience or strong technical aptitude. The facility operates 24/7, and shift coverage may include nights, weekends, or holidays as business needs dictate.

About the employer

Hyundai Autoever America is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.