Service Business Development Center (BDC) Agent

Job overview

The Service Business Development Center (BDC) Agent role is onsite in Kansas City, MO; compensation is not specified. Gary Crossley Ford sells and services vehicles and emphasizes customer service and repeat business. The agent serves as an initial contact for service customers, coordinates appointments and follow-up, and works with service advisors and technicians. The role helps create a smooth customer experience and strengthen customer relationships.

What you'll do

• Respond to service customers by phone, text and email
• schedule service appointments and manage follow-up communication
• build customer relationships
• collaborate with service advisors and technicians to support customer experiences.

What we're looking for

Skills & competencies

service bdc agent

business development center

automotive service

customer communication

appointment scheduling

customer follow-up

crm systems

kansas city mo

gary crossley ford

paid training

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental and vision benefits
• 401(k)
• paid training
• ongoing professional development
• monthly bonus opportunities.

Why this role

Prior BDC, call center or customer service experience is a plus but not required; paid training, professional development and a full benefits package are listed.

About the employer

Gary Crossley Ford is hiring for this role. Industry: New Car Dealers. Sector: 44.