Front Desk Agent – Soho House Nashville

Job overview

The Front Desk Agent works onsite in Nashville, TN. Compensation is not specified. The role supports members, hotel guests, and staff at Soho House Nashville. As an initial point of contact, the agent welcomes visitors, handles inquiries and concierge requests, and supports smooth property operations. The position also processes payments and helps guests understand available rooms, amenities, and services.

What you'll do

• Welcome members, guests, and staff
• perform concierge tasks such as booking transportation, tickets, and reservations
• answer emails and digital inquiries
• communicate operational updates with departments
• handle billing questions, folios, disputes, receipts, and refund requests
• receive payments and balance cash at shift end
• explain amenities, room types, rates, and availability
• coordinate support with valet and luggage staff
• participate in daily shift briefings.

What we're looking for

Skills & competencies

front desk agent

full-time

nashville tn

soho house

guest services

member services

concierge

hotel operations

cash handling

reservations

customer service

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible full-time employees receive medical, dental, and vision benefits
• retirement plan with 2% match
• sick and vacation days
• career development and training
• team meals while on duty.

Why this role

The posting requires flexibility to work nights, weekends, and holidays as needed.

About the employer

Soho House & Co. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.