Customer Service Representative – Closet Solutions

Job overview

The Customer Service Representative – Closet Solutions is an onsite, full-time position in North Reading, MA. Compensation is not specified; the posting describes competitive market-based hourly pay. The role supports Richelieu’s closet solutions customers and reports to the Operations Manager. The representative helps customers place orders, obtain quotes, and resolve product questions while coordinating with outside sales representatives. Accurate order information and responsive service support customer satisfaction and Richelieu’s mission to help customers grow through the design and creation of kitchens, closets, and storage spaces.

What you'll do

• Answer customer calls for orders and provide sales quotes
• work with outside sales representatives on customer orders and quotes
• assist showroom walk-in customers with questions and order placement
• solicit new or complementary sales by phone and in person
• research product solutions for customer field-project issues.

What we're looking for

Skills & competencies

customer service representative

closet solutions

order processing

sales quotes

showroom support

customer service

product research

north reading ma

richelieu

monday–friday

daytime schedule

microsoft office

Work arrangement

• Weekend coverage required

Benefits & perks

• Group insurance including medical, dental, vision, life, and disability
• employee stock purchase plan with employer matching
• 401(k) with employer matching
• paid vacation and holidays.

Why this role

Monday through Friday daytime schedule. Related experience and cabinetry, kitchen and bath, or building-materials knowledge sought; AS400 experience preferred but not mandatory. Microsoft Office proficiency, including Excel, Word, and Outlook, is required.

About the employer

Quincaillerie Richelieu is hiring for this role. Industry: Hardware Merchant Wholesalers. Sector: 42.