Receptionist – State Farm Agent Team Member

Job overview

The Receptionist – State Farm Agent Team Member role is onsite in Rock Falls, IL, with compensation of $32,000–$38,000 per year. Shay Brown's State Farm agency serves customers and describes its team as people-focused and growing. The receptionist supports customer service and office coordination by greeting visitors and callers, scheduling appointments, maintaining customer records, and responding to inquiries. The role also engages prospective and existing customers in conversations about insurance options, helping the agency build relationships and identify customer needs.

What you'll do

• Greet customers in person and by phone and direct them to team members
• manage appointment scheduling and office communications
• handle inquiries and maintain customer records
• engage prospective and existing customers about insurance options
• follow up on customer needs
• assist with administrative tasks and projects.

What we're looking for

Skills & competencies

receptionist

state farm agent team member

customer service

insurance conversations

appointment scheduling

customer records

office communications

rock falls il

shay brown state farm

microsoft office

crm systems

salary $32k–$38k

Work arrangement

• Weekend coverage required

Benefits & perks

• Hiring bonus, 401(k), performance bonus, flexible schedule, health insurance, advancement opportunity, paid time off, and training and development.

Why this role

The agency covers licensing costs for candidates who are not yet licensed and offers a hiring bonus for licensed candidates.

About the employer

Shay Brown - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.