Customer Service Representative / Dispatcher — Plumbing & HVAC

Job overview

The Customer Service Representative / Dispatcher — Plumbing & HVAC role is onsite in Golden, CO. Compensation is $22–$35 per hour. Mac Vik Plumbing is a family-owned company that has grown since 1962 and is expanding its team to provide customer service. The role supports customers and service technicians through the call center by converting incoming calls into booked service appointments and entering accurate customer information. Clear communication, careful follow-through, and coordination help the company respond to customer needs and maintain service quality.

What you'll do

• Convert incoming customer calls into booked service appointments
• compile and enter accurate customer information in ServiceTitan
• communicate professionally with customers
• help resolve complaints according to company plans
• provide service and support across company areas
• work with customers and service technicians in the call center.

What we're looking for

Skills & competencies

customer service representative

dispatcher

plumbing

hvac

golden co

mac vik plumbing

servicetitan

call center

appointment scheduling

customer support

$22–$35/hour

full-time

signing bonus

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, company parties, health insurance, free uniforms, advancement opportunities, signing bonus, and training and development.

Why this role

Requires more than three years of customer-service or dispatch experience in plumbing, heating, and electric. ServiceTitan experience is requested, with a signing bonus noted. Benefits listed include 401(k), performance bonus, health insurance, free uniforms, training and development, and advancement opportunities.

About the employer

Mac Vik Plumbing is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.