Entry-Level Phone Sales Agent — Full-Time

Job overview

The Entry-Level Phone Sales Agent role is onsite in Dallas, TX. It is full-time, with compensation of $14.35–$17.35 per hour. MCI supports consumer and business outbound sales programs for commercial clients. The agent contacts prospects and customers to acquire new customers, upsell existing customers, and explain client products and services. The role also handles customer questions, documents orders, follows scripts and policies, and escalates issues to support customer satisfaction and sales outcomes.

What you'll do

• Handle inbound and outbound contacts
• answer customer questions and sell appropriate products and services
• listen to customer needs and resolve issues
• research systems and coordinate with other departments
• complete account-management tasks
• document and process orders
• follow scripts and policies
• protect confidential information
• escalate issues
• attend meetings and training.

What we're looking for

Skills & competencies

phone sales agent

entry-level

dallas tx

full-time

$14.35–$17.35/hr

outbound sales

customer acquisition

upselling

customer support

sales training

account management

mci careers

Work arrangement

• Weekend coverage required

Why this role

The posting describes an entry-level opportunity with training and advancement paths that may include supervisor, trainer, talent acquisition, and operations management roles.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.