Desktop Support Specialist

Job overview

The Desktop Support Specialist role is a part-time, on-site position in Washington, DC, scheduled for 20 hours per week, usually Monday–Friday from 9–2 or 10–2. Compensation is $30 per hour. The role provides line support to employees and contractors within DC Government General Services Administration (DGS). The specialist resolves technical incidents and requests, supports up to 500 end users, and helps maintain customer satisfaction and continuous service delivery. The work includes troubleshooting computers and printers, maintaining software and print services, documenting incidents, and providing secure-print training.

What you'll do

• Troubleshoot desktop computers, laptops, tablets, printers, and print services
• resolve issues by phone, chat, or on-site
• implement basic desktop and print-service solutions
• record incidents and update statuses
• install and maintain software
• support McAfee-related security and network operations
• maintain secure print services
• map users to printers and network drives
• provide user training.

What we're looking for

Skills & competencies

desktop support specialist

part-time

washington dc

on-site

20 hours per week

monday–friday

9–2 or 10–2

$30/hour

windows 10 and 11

mac support

printer support

tritech enterprise systems

Work arrangement

• Weekend coverage required

Why this role

Part-time, 20 hours per week; 100% on-site in Washington, DC; supports up to 500 end users.

About the employer

TriTech Enterprise Systems, Inc. is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.