Bilingual Receptionist — Member Services, English/Spanish

Job overview

The Bilingual Receptionist — Member Services, English/Spanish role is onsite in Las Vegas, NV, with pay of $19–$22 per hour. Ivonne Welch Insurance Agency serves mostly Spanish-speaking Medicare-age clients and their families. The receptionist handles high-volume inbound calls, identifies member needs, resolves or routes issues, and documents calls and follow-up. The role helps members receive timely assistance by applying sound judgment, listening carefully, and coordinating with the team.

What you'll do

• Answer inbound calls
• identify member needs and determine next steps
• handle basic questions and escalate issues when appropriate
• complete outbound calls and follow-up
• document calls and member information
• coordinate with team members
• learn systems and insurance-related information.

What we're looking for

Skills & competencies

bilingual receptionist

member services

english and spanish

las vegas nv

ivonne welch medicare plans

$19–$22/hr

inbound calls

medicare clients

call documentation

customer service

problem solving

high-volume calls

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), dental insurance, health insurance, paid time off, and vision insurance
• benefits are available upon reaching designated employment milestones.

Why this role

The role requires strong spoken and written English and Spanish skills and at least two years of telephonic receptionist, call center, customer service, or similar experience.

About the employer

Ivonne Welch Medicare Plans is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.