Senior Lead User Experience Researcher - Operations

Job overview

The Senior Lead User Experience Researcher - Operations is an onsite role based in Lake Forest, CA, with a salary range of $148,500.00 - $247,500.00 per year. This position serves as the organizational authority on Research Operations strategy and innovation at Cox Automotive. This role operates at the intersection of enterprise strategy and operational transformation. The Senior Lead defines the future state of Research Operations, influences executive stakeholders, and acts as a principal advisor to research, design, and product leadership to ensure operational maturity.

What you'll do

• Define and own the long-term Research Operations strategy and capability roadmap.
• Lead enterprise-level transformation initiatives including infrastructure modernization and AI enablement.
• Establish and govern enterprise standards for research repositories and data governance.
• Drive alignment across research, design, and product leadership.
• Oversee strategic vendor partnerships and budget planning.
• Represent the practice externally and mentor Research Operations professionals.

What we're looking for

Skills & competencies

full-time

day shift

lake forest ca

cox automotive

senior lead

ux research

operations

research ops

ai-enabled

enterprise strategy

$148.5k-$247.5k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible vacation policy, seven paid holidays, up to 160 hours of paid wellness time, bereavement leave, jury duty leave, volunteer time off, and parental leave.

Why this role

Requires 10+ years of experience in research operations or program leadership. Expert-level authority in participant programs, repository governance, and AI-enabled workflows.

About the employer

Cox Automotive is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.