IT Support Engineer I, OTS

Job overview

The IT Support Engineer I, OTS is an onsite role based in Waco, TX, with a pay range of $25.48 - $41.68 per hour. This position provides nonstop global IT support to Amazon Operations, ensuring the availability of critical infrastructure. This role is responsible for implementing technical solutions and providing high-quality support for computer hardware, operating systems, and enterprise application software. The engineer will troubleshoot complex issues, manage local technical projects, and ensure infrastructure networking and computing systems remain available during production hours.

What you'll do

• Network engineering and troubleshooting, data cabling, systems administration, ensuring infrastructure availability, providing analytical and technical assistance, managing local technical projects, maintaining policies and procedures, and identifying root causes of operational issues.

What we're looking for

Skills & competencies

full-time

day shift

waco tx

amazon

it support

network engineering

systems administration

operations

onsite

casual dress code

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive healthcare benefits starting on Day 1, matching 401(k) program, up to 20 weeks of paid parental leave, sign-on payments, and restricted stock units (RSUs).

About the employer

Amazon.com Services LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.